TermsAnd Conditions
Feexid Terms and Conditions
1. Introduction and Acceptance
Welcome to Feexid, a Software-as-a-Service (SaaS) platform owned and operated by Digimax ("Digimax," "we," "us," or "our"). Feexid is designed to help retailers, wholesalers, and small-to-medium enterprises efficiently manage their financial, sales, and operational activities.
By registering for an account, accessing, or using Feexid (the "Service"), you ("User," "Customer," "Subscriber," or "you") expressly agree to be legally bound by these Terms and Conditions ("Terms"), our Privacy Policy, Acceptable Use Policy, Data Processing Addendum (DPA), and Service Level Agreement (SLA), all of which are incorporated herein by reference.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, you must not access or use the Service.
You must be at least 18 years old and legally capable of entering into a binding contract under applicable law to use Feexid.
2. Definitions
• "Feexid" / "Service": the Feexid SaaS platform, including all associated software, websites, mobile applications, APIs, integrations, dashboards, and related services.
• "User" / "Customer": any individual, sole proprietor, business entity, or organization that registers, subscribes to, or accesses Feexid.
• "Authorized User": an employee, agent, or contractor of the Customer authorized to access the Service under the Customer's account.
• "Digimax": the legal entity that owns, operates, and licenses Feexid.
• "Subscription": paid access to the Service under a Monthly Plan or Annual Plan.
• "Content" / "Customer Data": any data, information, files, records, transactions, or materials uploaded, processed, generated, or stored by the User through Feexid.
• "Confidential Information": non-public information disclosed by either party, marked or reasonably understood to be confidential.
• "Subscription Term": the active period during which the User has paid for and is entitled to use the Service.
• "Effective Date": the date the User first accepts these Terms or activates a Subscription.
3. Service Scope and License Grant
3.1 Scope of Service
Feexid provides cloud-based tools for: financial management, customer relationship management (CRM), quotations, sales orders, invoicing, point-of-sale (POS), recorded transactions, inventory management, reporting, analytics, and any additional modules made available from time to time.
3.2 License Grant
Subject to these Terms and timely payment of fees, Digimax grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for its internal business purposes during the Subscription Term.
3.3 Service Modifications
Digimax reserves the right to enhance, modify, or discontinue features. Material adverse changes affecting paying Subscribers will be communicated at least 30 days in advance via email or in-app notice.
4. Account Registration and Authorized Users
4.1 Account Accuracy
Users must provide accurate, current, and complete registration information and keep it updated.
4.2 Account Security
Users are solely responsible for safeguarding login credentials, enabling multi-factor authentication (MFA) where offered, and all activity occurring under their account. Notify Digimax immediately at info@digimaxmw.com of any suspected unauthorized access.
4.3 Authorized Users
Each Authorized User must have a unique login. Sharing credentials between individuals is strictly prohibited and may result in account suspension.
5. Subscription Plans, Payment, and Renewal
5.1 Subscription Models
Feexid is offered on a subscription basis under two models:
A. Monthly Plan:
• Billed monthly in advance on the same calendar day each month (the "Billing Date").
• Auto-renews each month unless cancelled at least 3 business days before the next Billing Date.
• May be cancelled at any time, taking effect at the end of the current paid month. No prorated refunds are issued for partial months.
• Pricing is subject to change with 30 days' written notice.
B. Annual Plan:
• Billed annually in advance, typically at a discounted rate compared to twelve (12) monthly payments.
• Auto-renews each year unless cancelled at least 30 days before the renewal date.
• Locked-in pricing for the duration of the active annual term; price increases will not apply until renewal.
• Cancellation mid-term does not entitle the User to a prorated refund, except where required by law or expressly stated in writing by Digimax.
• Annual Plans may include premium features such as priority support, enhanced SLA targets, advanced analytics, and additional Authorized User seats, as detailed in the chosen package.
5.2 Taxes
All fees are exclusive of applicable taxes, levies, VAT, and duties, which are the responsibility of the User unless legally required to be collected by Digimax.
5.3 Late Payment
Overdue amounts may accrue interest at 1.5% per month (or the maximum allowed by law, whichever is lower). Accounts unpaid for more than 14 days may be suspended; accounts unpaid for 30+ days may be terminated and Customer Data archived per Section 11.
5.4 Refund Policy
Payments are non-refundable, except:
• Where required by Malawian or other applicable consumer protection law.
• For verified, unresolved Service outages exceeding the SLA threshold (Section 9), where service credits may apply.
• For duplicate or erroneous charges reported within 30 days.
5.5 Free Trials and Promotional Offers
Trial users may access limited features for a defined period. At trial expiration, conversion to a paid plan requires a valid payment method. Promotional pricing is non-stackable unless expressly stated.
6. Acceptable Use Policy (AUP)
Users agree not to:
• Use the Service for any unlawful, fraudulent, or malicious activity.
• Upload or transmit malware, viruses, or harmful code.
• Reverse engineer, decompile, disassemble, or attempt to derive source code.
• Resell, sublicense, lease, or commercially exploit the Service without written consent.
• Circumvent usage limits, security measures, or rate limits.
• Use the Service to store or process data that violates third-party rights or applicable law (including data subject to special regulatory regimes such as healthcare or payment card data, unless explicitly supported).
• Send spam, phishing communications, or unsolicited bulk messages.
• Scrape, harvest, or use automated tools beyond officially documented APIs.
Violation of this AUP may result in immediate suspension or termination without refund.
7. Data Protection, Privacy, and Security
7.1 Data Ownership
The User retains full ownership of all Customer Data. Digimax claims no ownership of User business records, customer lists, transactions, or uploaded content.
7.2 Data Processing
Digimax processes Customer Data solely as a data processor acting on the User's instructions to provide the Service, in accordance with our Privacy Policy and applicable data protection laws, including but not limited to: The Malawi Data Protection Act, The EU General Data Protection Regulation (GDPR), where applicable, and Other relevant data protection frameworks.
7.3 Security Measures
Digimax implements industry-standard administrative, technical, and physical safeguards including:
• Encryption in transit (TLS 1.2+) and at rest (AES-256).
• Role-based access controls and least-privilege principles.
• Regular vulnerability assessments and penetration testing.
• Audit logs and intrusion detection.
• Regular automated backups with tested restoration procedures.
7.4 Data Breach Notification
In the event of a confirmed data breach affecting Customer Data, Digimax will notify affected Users within 72 hours of discovery, in accordance with applicable law.
7.5 Data Portability and Export
Users may export their data anytime in standard formats (CSV, Excel, or JSON via API) during the Subscription Term and for 30 days following termination.
7.6 Data Retention and Deletion
Upon termination, Customer Data will be retained for 30 days (Monthly Plan) or 90 days (Annual Plan) to facilitate export, after which it will be permanently deleted, except where retention is required by law.
7.7 Sub-processors
Digimax may engage trusted third-party sub-processors (e.g., cloud hosting, payment processors, email delivery). A current list is available upon request, and Users will be notified of material changes.
7.8 International Data Transfers
Where data is transferred across borders, Digimax ensures adequate safeguards are in place, including Standard Contractual Clauses (SCCs) where required.
8. Intellectual Property Rights
8.1 Digimax IP
All rights, title, and interest in Feexid including software, source code, trademarks, logos, designs, documentation, and underlying technology remain the exclusive property of Digimax. No rights are granted except as expressly stated.
8.2 Customer Data
Users grant Digimax a limited, worldwide, royalty-free license to use, process, host, transmit, and display Customer Data solely to deliver, support, and improve the Service.
8.3 Feedback
Any feedback, suggestions, or ideas provided by Users may be used by Digimax without compensation or attribution.
8.4 Aggregated and Anonymized Data
Digimax may collect, use, and share anonymized and aggregated usage data and analytics that cannot reasonably identify any individual or business, for purposes of product improvement, benchmarking, and reporting.
9. Service Level Agreement (SLA)
9.1 Uptime Commitment
• Monthly Plan: 99.5% monthly uptime target.
• Annual Plan: 99.9% monthly uptime target with priority incident response.
9.2 Service Credits
If the Service fails to meet the applicable uptime in any calendar month, eligible Subscribers may request service credits as follows (applied to the next billing cycle):
• 95.0% – <99.5%: 10% credit
• 90.0% – <95.0%: 25% credit
• Below 90.0%: 50% credit
9.3 Exclusions
Scheduled maintenance (announced ≥48 hours in advance), force majeure events, third-party outages, and User-caused issues are excluded.
9.4 Support Response Times
Severity Support Response Times (Monthly/Annual): Critical: 8h/2h, High: 1 day/4h, Normal: 3 days/1 day, Low: 5 days/2 days.
10. Confidentiality
Each party agrees to protect the Confidential Information of the other with the same degree of care it uses for its own (and no less than reasonable care), to use such information only for purposes of the Agreement, and not to disclose it to third parties except as required by law or to authorized representatives bound by similar obligations.
11. Suspension and Termination
11.1 Termination by User
• Monthly Plan: Cancel anytime; access continues until end of paid month.
• Annual Plan: Cancel with at least 30 days' written notice prior to renewal; access continues until end of paid annual term.
11.2 Termination by Digimax
Digimax may suspend or terminate accounts (with or without notice) for:
• Material breach of these Terms or AUP.
• Non-payment beyond grace periods.
• Fraudulent, illegal, or harmful activity.
• Required compliance with law, court order, or regulatory authority.
11.3 Effect of Termination
Upon termination:
• User access ceases.
• Customer Data is retained per Section 7.6 for export.
• Outstanding fees become immediately due.
• Sections that by their nature should survive (e.g., IP, Liability, Confidentiality, Governing Law) will survive termination.
12. Disclaimers and Warranties
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation, except as expressly stated in the SLA.
Digimax does not warrant that the Service will be error-free, meet every User requirement, or that defects will be corrected immediately.
13. Limitation of Liability
To the maximum extent permitted by law:
• Indirect Damages Excluded: Digimax shall not be liable for any indirect, incidental, consequential, special, exemplary, or numeric damages, including loss of profits, revenue, goodwill, business interruption, or loss of data.
• Liability Cap: Digimax's aggregate liability arising out of or relating to the Service shall not exceed the total fees paid by the User in the three (3) months immediately preceding the event giving rise to the claim (Monthly Plan) or the fees paid in the six (6) months preceding the claim (Annual Plan).
• Carve-outs: Limitations do not apply to liability for death or personal injury caused by negligence, fraud, willful misconduct, or any liability that cannot be excluded by law.
14. Indemnification
The User agrees to indemnify, defend, and hold harmless Digimax, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
• The User's breach of these Terms or AUP.
• Misuse of the Service.
• Customer Data infringing third-party rights.
• Violation of applicable law.
Digimax will indemnify the User against any third-party claim that the Service, as provided, infringes intellectual property rights, subject to prompt notice and reasonable cooperation.
15. Force Majeure
Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including acts of God, war, terrorism, pandemic, civil unrest, internet/utility failures, government actions, or natural disasters.
16. AI, Automated Features, and Third-Party Integrations
16.1 Automated and AI-Assisted Features
Where Feexid offers automated, machine-learning, or AI-assisted features (e.g., reporting suggestions, forecasting), outputs are provided for informational purposes and should not be relied upon as professional financial, legal, or tax advice.
16.2 Third-Party Services
Integrations with third-party services (e.g., payment gateways, accounting tools) are governed by their own terms. Digimax is not responsible for third-party performance or data handling.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Malawi, without regard to conflict-of-laws principles.
17.2 Dispute Resolution
The parties shall first attempt to resolve disputes amicably through good-faith negotiation within 30 days. Failing resolution, disputes shall be referred to binding arbitration in Lilongwe, Malawi, under the rules of the Malawi Arbitration Act, or to the competent Malawian courts at Digimax's discretion.
17.3 Class Action Waiver
To the extent permitted by law, Users waive any right to participate in class actions or representative proceedings against Digimax.
18. Assignment
The User may not assign or transfer these Terms without Digimax's prior written consent. Digimax may assign these Terms in connection with a merger, acquisition, or sale of assets.
19. Notices
Notices to Digimax must be sent to info@digimaxmw.com. Notices to the User will be sent to the email address on file. Notices are effective upon delivery confirmation or 24 hours after sending, whichever is earlier.
20. Amendments
Digimax may update these Terms periodically. Material changes will be communicated by email and/or in-app notice at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If the User does not agree, they may terminate per Section 11.
21. Severability and Entire Agreement
If any provision is found unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy, AUP, DPA, and SLA, constitute the entire agreement between the parties regarding the Service, superseding all prior agreements.
22. No Waiver
Failure by Digimax to enforce any right or provision shall not constitute a waiver of that right or provision.
11. Contact Information
For inquiries, contact us at: